Membership Eligibility

• Must be under age 75
• A family membership shall include the named primary member, his or her spouse, and up to five of their unmarried dependent children (including step, foster or legally adopted children) under the age of 19, or up to age 23 if a full-time student in actual attendance at an accredited school or college and dependent on the primary member for support and maintenance. If a birth or legal adoption occurs during the year of a family membership, the new dependent is automatically covered upon notification. A dependent child, as used above, is one who lives regularly and permanently with the primary member in a parent-child relationship and is chiefly dependent upon the member for support.
• Membership enrollment and renewal are subject to approval by the MEDJET ASSISTANCE membership committee whose decision is final.
• Membership is valid only if the appropriate membership fee is collected.

Air Medical Transport Criteria

• You must be hospitalized as an inpatient more than 150 miles from your primary residence as listed on your enrollment application and continue to meet inpatient criteria at the receiving hospital.
• Due to the limited medical facilities and testing available on cruise ships, in some cases the MEDJET ASSISTANCE Medical Director may require the member to be admitted to a hospital on-shore before scheduling air medical transportation to another hospital.
• All arrangements for medical evacuation and repatriation must be made by MEDJET ASSISTANCE. Since MEDJET ASSISTANCE is an membership program and not an insurance plan, we will not reimburse members for expenses they incur on their own. Decisions regarding urgency of the case, the best timing and the most suitable means of transportation will be made by the MEDJET ASSISTANCE medical department after consultation with the local attending physician and the patient's receiving physician.
• Evacuation flights will be performed if an inpatient hospitalization is required, and it is determined that the remaining hospital stay can be completed at a hospital near the member's home, and the member is unable to return to his home hospital via commercial airline without medical escort.
• Aircraft used for the medical transport of MEDJET ASSISTANCE members are fully equipped intensive care aircraft staffed with specially trained medical teams. However, if the member's condition permits, the member may be transported by scheduled commercial airline, while in the care of a MEDJET medical team. 
• Air medical services are limited to two separate flights per membership per year, except for repatriation flights involving enrolled multiple family members requiring simultaneous repatriation. Under these circumstances, each family member will receive one fully paid flight.
• Transport from home hospital, to specialty hospital, more than 150 miles away, is provided only in cases in which appropriate medical specialty or equipment is not available at hometown hospital, and member cannot travel commercially without medical escort. (This benefit does not apply to short-term membership.)

Air Transport Restrictions/Exclusions

• Both the originating and receiving hospital must be reasonably accessible by ground ambulance to transport the member to and from an airfield capable of accommodating MEDJET aircraft.
• Membership provides access to MEDJET ASSISTANCE authorized affiliates only.

• Due to the high risk of sending U.S. registered aircraft and personnel into countries where the U .S. State Department has issued travel restrictions, membership services are subject to exclusion in these areas.
• A member with tuberculosis or other chronic airborne pathogens may not be transported.
• A member with mild lesions, simple injuries such as sprains, simple fractures or mild illness which can be treated by local doctors and do not prevent the member from continuing his trip or returning home does not qualify for air medical transport.
• Air medical transport services will not be provided when the member's primary admitting diagnosis is an inpatient psychiatric disorder.
• A member traveling outside the United States for the sole purpose of seeking medical treatment, whether inpatient or outpatient, experimental or otherwise, will not be eligible for air medical transport benefits for that specific trip.
• A member traveling or living outside the United States or Canada for an un-interrupted period in excess of 90 days is not eligible for membership benefits under the standard plan. Extended Stay (Expatriate) packages are available upon request.
• Family members, business associates, and/or traveling companions may accompany the patient, at no additional cost, on MEDJET ASSISTANCE authorized aircraft during transport, provided space is available and the patient care is not compromised. Passengers accompanying patients transported on scheduled commercial aircraft will be responsible for their own airfare. Payment of membership fee entitles the member and the member's enrolled family to the membership services as published at no additional cost to the member. This membership permits MEDJET ASSISTANCE to collect for services rendered directly from the member's insurer or other provider, if available. If the member has no insurance coverage for the services rendered, the member is still entitled to all MEDJET ASSISTANCE benefits at no additional cost.
• While MEDJET ASSISTANCE makes every effort to accommodate its members, the patient and an accompanying passenger are limited to one small carry-on bag each due to limited space available on medical aircraft. MEDJET ASSISTANCE will arrange for additional luggage to be forwarded at the member's expense. 

  Members will not be entitled to air medical transport benefits if their illness or injury is a result of or is contributed to by the following:

  • War, invasion or civil war;
  • Suicide or attempted suicide or intentional self injury;
  • A member's own criminal or felonious act, or sustained while the member is in a state of insanity;
  • A member with an infectious disease under treatment at the time of enrollment will not be transported for any condition related to that infection;
  • A member on an organ transplant list prior to enrollment will not be entitled to a transport for that transplant;
  • A member who is hospitalized at the time of enrollment will not be eligible for transport benefits for that hospitalization and may not be accepted for membership entirely;

   

• MEDJET ASSISTANCE reserves the right to change or amend these rules and regulations. MEDJET ASSISTANCE is solely responsible for the interpretation and application of the rules and regulations communicated in this publication. All determinations by MEDJET ASSISTANCE shall be final and conclusive in each case. Memberships are non-transferable and non-refundable. By enrolling as a member you accept and agree to the terms and conditions of membership.