MEDICAL EVACUATION AND REPATRIATION
Worldwide Evacuation and Repatriation
When a member becomes hospitalized as an inpatient due to an illness or injury while traveling more than 150 miles from home, either within or outside the contiguous United States, MEDJET ASSISTANCE will provide air medical transportation, medical evacuation and repatriation services to the hospital of the member's choice.
Transport Service to Specialty Hospital
If a member is hospitalized as an inpatient in their hometown hospital, and it is determined that the member requires the services of a specialty hospital within the United States located more than 150 miles away from the member's primary residence, MEDJET ASSISTANCE will provide air medical transportation to that facility, if the patient is unable to travel by commercial means without a medical escort. The member's attending physician along with the MEDJET ASSISTANCE physician must agree to the medical necessity of the transport to the specialty facility.
MEDJET ASSISTANCE representatives will provide contact information for doctors and hospitals in the area in which the member is traveling. Telephone interpretation can also be provided when necessary. The selection and payment of the medical provider remain the member's responsibility.
As soon as MEDJET ASSISTANCE is notified of a member's medical situation, the medical staff will establish communication with both the family and the local attending medical provider, obtain a full understanding of the situation and begin to monitor the member's condition. Medical professionals will stay in communication with the local medical personnel and relay necessary information to the member and his or her family or employer until the situation is resolved and the member is either able to resume travel or an air medical transport is initiated.
Members can receive assistance with foreign language interpretation over the telephone when they are having difficulty communicating with local medical specialists from anywhere in the world.