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Visitors Care - US residents - "24 Hour Hotline and Services" Coverage
24 Hour Hotline provides the traveler with a broad range of services in the event of a travel or medical emergency including: medical referral and monitoring, legal assistance, emergency message center, emergency cash transfer, arrangement of medical evacuations or repatriations, emergency translations, and pre-trip assistance.

Many companies offer additional services that differentiate them against their competitors. We have listed some of these services on the carriers page under the "why buy" heading.

What am I covered for?
Included

KEY IMG SERVICES

  • US based administration and European service center -- Fast, efficient services and availability when and where you need it for true Coverage Without Boundaries
  • On-site executive medical director/physician and registered nurses -- Provides access to highly qualified coordinators of emergency medical services and international treatment
  • Multilingual claims adjudication and customer service -- Ability to submit claims from any country and communicate without language barriers
  • Verification of benefits and claim status inquiries available by phone, fax, internet and email -- Convenient contact with IMG at any time from anywhere to reduce your worries during treatment and recovery
  • International currency conversions and claim reimbursements via check, direct deposit and electronic transfer -- Can eliminate costly conversion fees and provide expedient receipt of funds
  • Internet access to search for a PPO provider, initiate precertification, print plan descriptions and ID cards, and "live" chat with a claims representative -- 24 hour assistance from anywhere in the world for your Global Peace of Mind®
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